Grow Your Business Reach More Customers with Rghtnow

What is RGHT NOW?

RGHT NOW is a multi-service eCommerce marketplace that offers a wide range of services and products including grocery delivery, food ordering, pharmacy items, taxi booking, flowers & gifts, electronics, handyman services, utility payments, local store shopping, and more.

Which services are available on RGHT NOW?

RGHT NOW provides:

• Grocery Delivery
• Food Ordering & Delivery
• Pharmacy & Healthcare Products
• Taxi Booking Services
• Flowers & Gifts
• Electronics
• Uniforms
• Mobile Recharge & Utility Bill Payments
• Handyman Services
• Local Store Marketplace

Is RGHT NOW available on mobile?

Yes, RGHT NOW is available through mobile applications and web platforms for easy access anytime, anywhere.

Which platforms support RGHT NOW?

RGHT NOW is available on:

• Android
• iPhone (iOS)
• Website
• WhatsApp ordering channels

Where is RGHT NOW available?

RGHT NOW operates in selected service areas and continues expanding. Customers can check service availability by entering their location on the website or app.

Account & Registration

How do I create an account?

You can create an account using your mobile number or email address. Simply register, verify your OTP, and start using our services.

Can I browse RGHT NOW without logging in?

Yes. Customers can browse stores, products, services, categories, and offers without creating an account or logging in.

Do I need an account to place an order?

Yes. Customers must log in or create an account before placing an order.

Why is login required before checkout?

Login helps provide:

• Secure transactions
• Real-time order tracking
• Saved addresses
• Order history
• Personalized recommendations
• Faster future checkout
• Better customer support

What login methods are available?

Depending on platform support, customers may log in using:

• Mobile number with OTP
• Email and password
• Google Sign-In
• Apple Sign-In
• WhatsApp login

Can I use one account on both app and website?

Yes. One RGHT NOW account works across all supported platforms.

Orders & Delivery

How can I place an order?

Select your preferred category, add items/services to your cart, choose your address, and complete the payment process.

Can I schedule deliveries?

Yes, selected services allow scheduled deliveries based on available time slots.

How can I track my order?

You can track your order in real-time through the “My Orders” section in the app or website.

What areas do you serve?

RGHT NOW serves selected cities and regions. Availability depends on your location.

What if my order is delayed?

In case of delays, you will receive updates through notifications or SMS. You may also contact customer support.

What can I order from RGHT NOW?

Customers can order products and services from nearby merchants including grocery stores, restaurants, pharmacies, electronics shops, fashion stores, beauty providers, and more.

Can I place multiple orders at the same time?

Yes. Customers can place multiple orders from supported merchants.

Can I reorder previous purchases?

Yes. Logged-in users can quickly reorder from their order history.

Can I save favorite stores or products?

Yes. Users can save favorites for faster future shopping.

What happens if an item becomes unavailable?

Depending on merchant settings:

• Substitution options may be offered
• Partial refund may be issued
• Order adjustment may occur after customer approval

AI & WhatsApp Ordering

Can I place orders through WhatsApp?

Yes. RGHT NOW supports conversational ordering through WhatsApp

Can I order using voice messages?

Yes. Voice-to-text ordering features are available through supported AI-assisted channels.

How does AI ordering work?

Customers can type or speak naturally, and the AI assistant helps:

• Find products
• Suggest stores
• Create carts
• Track orders
• Provide support

Payments

Which payment methods are accepted?

We accept:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallet Payments
• Cash on Delivery (available on selected services)

Is online payment secure?

Yes, all payments are processed through secure and encrypted payment gateways.

Can I get a refund?

Yes, eligible refunds are processed according to our refund policy and are credited within the applicable timeline.

Can I save my payment methods?

Yes. Customers may securely save payment methods for faster checkout.

Delivery & Tracking

How do I track my order?

Customers can track orders in real time through the app or website

Can I contact the delivery driver?

Yes. Contact options are available once delivery is assigned.

What affects delivery time?

Delivery times depend on:

• Merchant preparation time
• Traffic conditions
• Distance
• Weather
• Order volume

What if my delivery is delayed?

• Customers will receive delivery updates through notifications and tracking systems.

Returns & Cancellation

Can I cancel my order?

Yes, cancellation is allowed before order processing or dispatch depending on the category.

Are returns available?

Returns are available for eligible products/services according to the return policy.

How are refunds processed?

Refunds are processed back to the original payment method or customer wallet after review and approval.

How long do refunds take?

Refund timelines depend on the payment method and banking process.

What if I receive the wrong order?

Customers can report issues directly from the order section for assistance or refund evaluation.

How do I join RGHT NOW as a merchant?

Businesses can register through the “Become a Partner” section and submit required business information and documents.

How can I become a vendor on RGHT NOW?

Businesses can register through the “Become a Partner” section and by submitting your business details, documents, and service information through our vendor registration process.

What types of vendors can join?

We welcome:

• Grocery Stores
• Restaurants
• Pharmacies
• Beauty
• Electronics
• Fashion
• Flower Shops
• Handyman Professionals
• Local Retailers
• Service Providers

How long does approval take?

Merchant applications are usually reviewed within 24–72 hours

Are there any registration charges?

Charges and commission structures may vary depending on the service category, business model and onboarding package.

How do vendors receive payments?

Vendor payments are settled directly to the registered bank account as per the settlement cycle.

Merchant Operations

How do I receive customer orders?

Orders can be managed through:

• Merchant app
• Merchant web dashboard
• POS integrations (where available)

Can I manage my own delivery fleet?

Yes. Merchants may use:

• Their own drivers
• RGHT NOW delivery network
• Hybrid delivery setup

Can I update products and prices?

Yes. Merchants can update:

• Product listings
• Inventory
• Prices
• Offers
• Availability
• Images

in real time.

Can I pause or close my store temporarily?

Yes. Merchants can manage store availability and operating hours from the dashboard.

Payments & Settlement

How do merchant payouts work?

Merchant earnings are transferred according to the selected payout cycle.

Can I access sales reports?

Yes. Merchants receive analytics including:

• Sales reports
• Product performance
• Order history
• Customer insights

Marketing & Growth

Can RGHT NOW promote my business?

Yes. Promotional tools may include:

• Featured listings
• Push notifications
• Campaign banners
• Sponsored placements
• AI recommendations

Can merchants create discounts and offers?

Yes. Merchants can create promotions and discounts from the dashboard

Pharmacy & Healthcare

Do I need a prescription for medicines?

Yes, prescription medicines require a valid doctor’s prescription.

Can I upload prescriptions online?

Yes, customers can upload prescriptions during checkout.

Taxi Booking

How do I book a taxi?

Select pickup and drop locations, choose your vehicle type, and confirm the booking.

Can I cancel a taxi booking?

Yes, cancellation is available as per cancellation policy terms.

Offers & Promotions

Does RGHT NOW offer loyalty rewards?

Reward programs may vary by region, merchant, or promotional campaign.

Does RGHT NOW offer discounts?

Yes, we regularly provide discounts, promo codes, cashback offers, and festive deals.

How do I apply a promo code?

Enter the promo code during checkout to avail the offer. (Apply only if eligible conditions are met)

Account & Security

Can I change my registered mobile number?

Yes, you can update your profile information from account settings.

Is my personal information safe?

Yes, RGHT NOW follows strict privacy and security practices to protect customer data.

How does RGHT NOW prevent fraud?

We use account verification, payment security checks, and monitoring systems to improve platform safety.

How can I become a delivery partner?

Applicants can register through the delivery partner portal and submit required documents.

What documents are required?

Requirements may include:

• Emirates ID / ID proof
• Driving license
• Vehicle registration
• Insurance documents

How are delivery earnings calculated?

Earnings may include:

• Base fees
• Distance fees
• Peak incentives
• Tips
• Performance bonuses

Can delivery partners choose working hours?

Yes. Delivery partners may work flexibly based on availability.

What makes RGHT NOW different from competitors?

RGHT NOW combines:

• AI-powered commerce
• WhatsApp ordering
• Voice-assisted shopping
• Hyperlocal delivery
• Multi-service ecosystem
• Smart logistics
• Merchant AI tools

What industries does GHT NOW serve?

RGHT NOW serves:

• Retail commerce
• Food delivery
• Hyperlocal logistics
• Service marketplaces
• Conversational commerce

Is RGHT NOW expanding into new markets?

Yes. Expansion plans depend on strategic growth opportunities and partnerships.

Is RGHT NOW open to partnerships?

Yes. We welcome:

• Investors
• Strategic partners
• Technology integrations
• Franchise opportunities
• Enterprise collaborations

How can investors contact RGHT NOW?

Interested parties can contact the business development team through the official website.

How can I contact customer support?

You can contact us through:

• In-app support
• Email support
• Customer care helpline
• Live chat (if available)

What are customer support timings?

Support availability may vary by service and location.

Can I report a technical issue?

Yes. Technical issues can be reported through the support section.

What is AI-powered shopping?

AI-powered shopping allows customers to interact naturally through chat or voice to discover products and place orders faster.

Does RGHT NOW use AI recommendations?

Yes. AI may help recommend:

• Products
• Stores
• Promotions
• Repeat purchases
• Personalized suggestions

Does RGHT NOW support multilingual conversations?

Supported languages may vary depending on service region and platform updates.

Are prices controlled by RGHT NOW?

Prices are managed by merchants and may vary by store or location.

Can product availability change?

Yes. Product availability depends on merchant inventory and real-time stock updates.

Does RGHT NOW guarantee delivery times?

Estimated delivery times are provided but may vary due to operational conditions