Cancellation

Please note that we reserve the right to **refuse or cancel any order**. We have the right to reject or revoke any order for any reason at our **sole discretion**.

You won’t be charged for your convenience until your payment method is approved and the accuracy of the order information has been confirmed.

Your order might be canceled in some circumstances due to **restrictions on the number of purchaseable quantities, errors or inaccuracies in product or pricing information, or issues discovered by our relevant merchant department or store**.

Before approving any order, we can additionally need more proof or information. If all or any part of your order is canceled or if further information is needed to accept your order, we will get in touch with you. In the event that your order is canceled after your credit card has been charged, we will **credit your card with the appropriate amount**.

Website & App Security

You are prohibited from violating the security of the Website, including, without limitation:

1. accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access;
2. attempting to probe, scan or test the exposure of a system or network or to breach security or authentication measures without proper authorization;
3. attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, flooding, spamming, mail bombing or crashing;
4. sending unsolicited email that contains advertisements and/or promotions for goods or services.

System or network security violations could lead to **legal or criminal responsibility**. Users who are involved in such violations will be subject to an investigation and prosecution. You hereby undertake not to use any tool, program, or procedure to disrupt or attempt to disrupt the operation of this website, or mobile application, or any activity taking place therein. You additionally acknowledge that we provide search engines and search agents on this website and in our mobile applications and that you will not use or attempt to use any other search engine, software, tool, agent, or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this website and app.

The Website or app’s accessibility may occasionally be **limited to facilitate repairs, maintenance, or the addition of new features or services**.

Terms of Use

Only those who are **legally able to enter into contracts** under the rules of the relevant jurisdiction may use the Website. The Website is not accessible to those who lack the legal capacity to enter into contracts. If they are registered users or members and you are **under the age of 18**, your **parents or legal guardians may transact on your behalf**. If We learn that you are under the age of 18, We retain the right to cancel your registration and deny you access to the Website.

Those whose registration has been **suspended or canceled by us** for any reason whatsoever are not permitted to access the Website or the app. If and to the extent local laws are applicable, those who choose to access our website or app from locations **other than the United Arab Emirates** are in charge of adhering to those laws. **Only within the UAE will we deliver the goods**, and we won’t be held responsible for any claims involving goods ordered from elsewhere.

Registration Process

Your given information (the “Information”) will be safeguarded in accordance with our Privacy Policy. If you use the website or app, you are in responsible for maintaining your **password and account information secure** as well as limiting access to your computer or other devices, and you agree to take responsibility for all activities that take place using your account or password.

In the event that you fail to keep your password or account secure, **we will not be liable** to anyone for any resulting loss or damage. Any unusual activity on your account must be reported to us right away by contacting us at the number or address listed below. We may ask you to change your password or suspend your account without incurring any liability to us if we have cause to suspect that there will likely be a security breach or abuse of the Website or app.

Product’s Pricing

When the website or app provides information about products and pricing, mistakes could happen. Only after an order can we confirm a product’s price. We reserve the right, in our sole discretion, to contact you for instructions or to **cancel your order** and let you know that it was canceled if a product is listed at an inaccurate price or with incorrect information owing to a mistake in pricing or product information.

Your credit card will be debited and you will be properly notified by email or push notification if the website or app approves your order. Prior to our shipping the item you ordered, the payment may be processed. The sum will be returned to your credit/debit card account if we have to cancel the order after processing the payment. In all circumstances, there shall be **no cash disbursement**.

There are situations when an internet price and a shop price differ. Store prices may occasionally vary from online prices in our endeavor to uphold our reputation as the United Arab Emirates’ leading source of fair prices. **Without any previous notice, prices and availability are subject to change**. Also, the descriptions and performance of the products listed next to each other are based on the technical literature and catalogs produced by the makers or agents. The description that is supplied for each product is not created by us and is therefore **subject to change at any time**.

All clients will be charged in **UAE Dirham** (PayPal in USD), and any discrepancies between the approximate foreign exchange rate and the actual billing amount on the customer’s credit card statement are likely the result of the various exchange rates used by the various credit card issuers.

Redeeming a coupon from rghtnow.com (Where Applicable)

If a consumer is permitted to use a rghtnow.com coupon through the website or app, such discount may only be used to pay the **entire amount**; **partial redemption is not permitted**.

Order Acceptance

We reserve the right to **refuse or cancel any order** for any reason at our **sole discretion**. Limitations on purchase quantities, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud departments are some of the situations that may result in the order being cancelled; additional verifications or information may be requested before accepting any order. If your order is cancelled in whole or in part, or if additional information is required to accept your order, we will contact you. If you cancel your order after your credit/debit card has been charged, the amount will be refunded to your credit/debit card account. **No cash payments will be made under any circumstances**.

You will receive a push notification with your shipment tracking number once your order has left our logistics center.

It is the customer’s responsibility to ensure that they are **present at the time of delivery**.

Cancellations by the Customer

If we receive a cancellation notice from you and the order has **not been processed/approved**, we will cancel the order and refund the entire amount to your credit/debit card.

Orders that are cancelled **after they have shipped** are subject to a **shipment fee and the resources assigned to the order, as well as a cancellation fee** that will be deducted from your refund for shipping and processing. We have complete authority to demonstrate whether or not an order has been shipped. The customer agrees not to challenge our decision and to accept our cancellation decision.

Quantity Limits and merchant and Dealer Sales

At our sole discretion, we reserve the right to **limit the number of items purchased per person, per household, or per order**. The aforementioned restrictions may apply to orders placed by the same account, the same credit card or a frequently changing credit card, the same device or another device, and orders that use the same billing and/or shipping address. If such restrictions are imposed, we will notify the customer. We also reserve the right to **prohibit sales to dealers or resellers** at our sole discretion.

Reselling is defined in these Terms and Conditions as purchasing or intending to purchase any product(s) from rghtnow.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Credit/Debit Card Information

“We accept payments online in **AED** (or any other agreed currency) using **Visa and MasterCard** credit or debit cards.” The accepted cards’ logos shown on payment check-out page for your information purpose. “All credit/debit card details and personally identifiable information will **not be stored, sold, shared, rented, or leased to any third parties**”.

We reserve the right to refuse to accept the Credit/Debit Card or, in such case the transaction is accepted, **cancel the transaction, at our sole discretion, as part of our own fraud detection program**.

The Credit/Debit card details provided by you for benefiting from the services on the Website or app will be truthful, valid and accurate and you shall use the Credit/Debit card which is **lawfully owned by you**, i.e. in a Credit/Debit card transaction, you must use your own Credit/Debit card. The said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. **We will not be liable for any Credit/Debit card fraud**. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

Unlawful Transactions

We reserve the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website **fraudulently**. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website or app and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.

E-Communications

You are communicating with us electronically when you visit the Website or send emails to the Website. You agree to receive **electronic communications** from us. We will communicate with you via email or through notices posted on the Website or app. You agree that all agreements, notices, disclosures, and other communications provided to you electronically meet any legal requirement that such communications be in writing. As a customer, you agree and confirm on the following:

• warranties will be available on products sold by us or merchant stores. If there are any problems with the product, the customer has the option of contacting the manufacturer’s local agent, merchant store, or any other trained person to repair the product or take any support from Customer service agent of Rght Now in the UAE, **all warranty cover from merchant store if purchase from merchant store and depend on his policy terms**, Rght Now will provide only customer support for communication to resolve dispute or issue until limited level. All products shipped by us or merchant stores have passed our quality control checkpoints and are deemed functional when shipped.
• All electronic items shipped are designed to operate on a voltage range of **220-240V**. If you do not have the necessary equipment to operate on this voltage, you **use the equipment at your own risk**. We will not accept products that have been damaged as a result of using faulty electrical sources or physical damage. Please read the owner’s manual before using your product to ensure that it meets the local requirements for safe operation.
• Any additional costs incurred by us for redelivery will be **claimed from you** if a non-delivery occurs due to a mistake by you (i.e. wrong name or address or any other incorrect information).
• All orders are sent via courier or supplier delivery. Delivery is normally door-to-door, but this may not always be possible due to courier company restrictions or local laws.
• You will provide **accurate information** as requested. We reserve the right, at any time, to confirm and validate the information and other details provided by you. If your details are found to be false after confirmation, we reserve the right, at our sole discretion, to **reject your registration and prohibit you from using the Website or App**.
• That you are transacting on this Website or app **entirely at your own risk**.
• You must provide the **correct and proper address** where the product ordered will be delivered. If a recipient’s address is found to be incomplete or incorrect, we may attempt to locate the correct address and complete the delivery; however, we accept no responsibility for our inability to complete delivery in such circumstances. If the address is incorrect or delivery cannot be completed, the customer will be **charged an additional fee**.
• That you will **carefully read the product description** before placing an order. By placing an order for a product, you agree to be bound by the terms of sale outlined in the product description.

Product Showcase

Colors of our products displayed on the Website or app will be as accurate as possible. However, because the actual colors you see will be determined by your monitor, **we cannot guarantee that the display of any color on your monitor will be accurate**.